We have noticed that iCloud can occasionally take a short while to update your Clear data across devices. It’s normally a matter of seconds, but has been observed to take longer on very rare occasions.

If you’re experiencing issues using Clear with iCloud, please follow the steps below.
 

  1. Check Apple’s iCloud System Status page.
  2. Ensure you are logged into iCloud and using the same account on all devices. You can do this in the following places:
    • OS X: System Preferences → iCloud
    • iOS: Settings → iCloud
  3. Ensure that iCloud Documents & Data is enabled:
    • OS X: System Preferences → iCloud > Documents & Data → Toggle to ON
    • iOS: Settings → iCloud → Documents & Data → Toggle to ON

    iOS: If “Use Mobile Data” is turned off under “Documents & Data”, iCloud will only refresh your lists when your device is connected to a Wi-Fi network. If you wish to have your Clear lists refreshed when not on a Wi-Fi network, you should enable “Use Mobile Data” option - however please note this may increase the amount of cellular data your iOS device uses.

  4. Ensure that iCloud is enabled in Clear:
    • OS X: Open Clear → Preferences → iCloud
    • iOS: Open Clear → Navigate to the top-level menu with “Lists”, “Themes” and other options in it → Settings → iCloud
  5. Ensure your Mac/iOS device is up to date. Clear for Mac requires OS X 10.8.2 or greater. Clear for iPhone / iPod touch requires iOS 6.0 or greater.
    • OS X: Apple Menu → Software Update
    • iOS: Settings → General → Software Update
  6. Make sure your devices are configured to set the time and date automatically.
    • OS X: System Preferences → Date & Time → Set date and time automatically
    • iOS: Settings → General → Date & Time → Set Automatically
  7. Quit Clear and restart your devices before relaunching Clear


A Note for OS X Customers


If you use Little Snitch on your Mac, please ensure that the “ubd” process is able to access any requested addresses. UBD is the system service that handles the movement of iCloud Documents and Data and its blocking will prevent iCloud from working in Clear and potentially all other apps that use iCloud.

The following are some rules that LittleSnitch appears to be blocking, and you may need to address - however we strongly advise you to allow UBD to access whichever services it requires, as Apple may add new capabilities (or use new addresses) for iCloud in the future:
  • Allow outgoing connections to port 443 (https) to any blob.core.windows.net address.
  • Allow outgoing connections to port 443 (https) of configuration.apple.com
  • Allow connections to port 443 (https) to any s3.amazonaws.com address.

Should the steps above not resolve an iCloud issue, please contact Apple Support for further assistance, or contact the Realmac Software Support team via email - clear@realmacsoftware.com - and we’ll be happy to help you further.